Ardentis Compounds
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Support & FAQ

Shipping, payment, storage and returns — answered. Can't find what you need? Email the team at support@ardentis.example.

Shipping & Delivery

Getting your order

When will my order ship?
Orders placed before 2 PM ET ship the same business day. Orders after that cut-off ship the next business day.
Do you ship domestically only?
Fulfillment is domestic and tracked. No customs delays — most orders arrive within 2–4 business days.
How is my order packaged?
Compounds are packed to preserve stability, in discreet outer packaging with the lot number on each vial for COA lookup.

Payment

Payment instructions

What payment methods are accepted?
This mock-up does not process live payments. A production store would present the accepted payment methods and secure checkout here.
Is checkout secure?
Yes — a production build uses an encrypted checkout. Your cart in this demo is stored locally in your browser only.

Storage & Handling

Keeping compounds stable

How should I store lyophilized product?
Store lyophilized product at −20°C, protected from light. It is stable for extended periods when kept frozen and dry.
How long is reconstituted product good for?
Once reconstituted with bacteriostatic water, keep refrigerated at 2–8°C and use within the documented stability window on the COA.
Where do I find handling guides?
See the Resources section for reconstitution and storage guides, plus a dosing calculator.

Returns & Reships

If something isn’t right

What is the reship policy?
If an order is lost in transit or arrives damaged, contact us and we’ll arrange a reship. Lot numbers help us trace and resolve quickly.
Can I return an unopened vial?
Because these are research materials, returns are handled case-by-case for quality reasons — reach out and we’ll help.

Still stuck?

We're happy to help

Reach the team directly at support@ardentis.example and we'll get back to you fast.

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